Login Errors

The following error messages may appear on the OpenPanel login page. Here's what each one means and how to resolve it:

Username and password are required.​

This error indicates that one or both of the login fields were left empty.

Solution: Please enter both your username and password.

Unable to connect to database.​

This suggests that the MySQL service is not running, or the users table may be corrupted.

Solution: Check the database service status in OpenAdmin > Services and ensure MySQL is running correctly.

Your account is suspended. Please contact support.​

Your OpenPanel user account has been suspended, and login is currently disabled.

Solution: Contact your hosting provider to reactivate your account.

Unrecognized account. Please check username.​

The username you entered does not exist on the server.

Solution: Verify that you're using the correct login link and username. If the issue persists, contact your hosting provider’s support team.

Invalid password. Please try again.​

The password entered is incorrect.

Solution: If you’ve forgotten your password or continue to have issues, contact your hosting provider to request a password reset.

Invalid 2FA code. Please try again.​

The Two-Factor Authentication (2FA) code provided is not valid.

Solution: Generate a new 2FA code using your authentication app and try again.

Too many failed login attempts. Please try again later.​

Too many incorrect login attempts have been made from your IP address.

Solution: Contact your server administrator to review the log file at /var/log/openpanel/user/failed_login.log. They can unblock your IP or adjust the failed login attempt limits.